1. I cannot access my computer and hearing unusual noises. What should I do?
SHUT DOWN YOUR COMPUTER IMMEDIATELY. Check carefully with our common problems and faults listing, identify the need in your valuable data recovery service OR consult with qualified company or individual for assistance.
2. What is the data rescue recovery process?
The data recovery process is generally split into evaluation stage and recovery stage. At the evaluation stage our engineers will diagnose the problem. With the confirmation of customers, it then enters to actual recovery stage to retrieve the lost data.
3. How long does the data rescue recovery take?
The initial assessment will normally take one to two days. Actual recovery time will depend on the complexity of the recovery process, it varies case by case. For logical damage recovery, we can end up within couple of hours. For severe damage case, we can arrange with a work continued through the whole process.
4. Can I recover my data using disk utilities myself?
Many disk utilities provide excellent maintenance purposes for hard drives and system. But make sure you are familiar with all the functions and clarify the problems that are feasible with the maintenance options. You have also tried to avoid utilities that install and write to your defected drives, as this can cause additional problems and make recovery processes impossible
in the event of extreme corruption.
5. Are there any instance lost data cannot be recovered?
Yes. There are instances where the damage to the hard drive is so severe that data recovery is not possible. Especially when the read/write heads actually crash, touch and destroy the magnetic storage media where the digital data reside. In this case you should call the data recovery company at the time the damage first occurred, avoid further improper operations that can cause permanent loss of your data.
6. Will my data be secured and remain confidential?
ITPro iDataFIND works at high level code of conduct from the very beginning of the processes till the end of job order. The evaluation & recovery processes are conducted in secure environments and protocols to ensure the confidentiality of your data. On site rescue can be provided for demand clients.
7. What are you going to do with my hard drive?
Our handling procedures and processes would not alter and write to the hard drive. We'll try to keep your drive remain the same condition as when you deliver.
8. How should I pack the storage media?
Probably the original media package is the best. Alternatively proper package with ESD bag and foam material for well protection to the media for shipping. We prefer all sounded international courier services to send to us.
9. Which territories you can support?
We facilitate multi-lang for supporting number of countries.
10. What type of data rescue service I can choose?
It depends on what kind of data storage we are going to rescue. ITPro iDataFIND can support remote access, on site rescue or in house data recovery.
11. Can server system RAID arrays be recovered?
ITPro iDataFIND has successfully recovered many cases involved multi drives, RAID arrays. All failures may not be the same and we are experienced to work with any problems.
12. Can I just format or delete all data files and dispose the storage media?
If the media contains some sensitive information, normal formatting and data deletion is not secured enough.
The media may virtually appear empty of any data, but
there is still have change for anyone to retrieve the data.
13. What kind of computer recycling service you provide?
On data security issues, we provide one stop safety disposal service. With a number of dedicated steps to secured erase data that is
making data recovery impossible before dispose.
14. How much does the rescue job cost?
The price schedule is listed as a reference for common problems. Unidentified faults will be diagnosed with your media and try to obtain a clear directory and file listing. We'll then forward this to the customer with the forecasted cost. Each recovery is different case by case and the cost is probably based on the complexity of the problem. Recovery job will only be proceeded after the confirmation by the customer.
15. What is the payment terms?
Upon completion of data recovery, solid sample data files will be sent for confirmation. Payment via credit card and bank transfer are accepted worldwide. The customer only need to pay after confirmed the data is usable and NO DATA NO CHARGE policy applied to most of cases.